Frequently Asked Questions

Service is available 24 hrs. a day, 365 days a year.

Airport Shuttle transfers have a 12 hour cancellation policy. Cancellations within 12 hours will be charged the one way fare.

1. Arrival Welcome Text:
   Once your flight touches down, you’ll receive a welcome text: “Welcome to LAX! Please collect your luggage. Your driver will text you directly. If you have any issues connecting with your driver, text or call our dispatch department at 714-670-3480 (#2) for live assistance.”

A maximum of 1 piece of luggage, 50 pounds or less, per person, plus one personal carry on bag. Carry on bags must fit between your feet.

If you have more luggage you must select Private Van service!

Private Van – up to 9 passengers. 12 pieces of standard size luggage.

Luxury Sedan – up to 3 passengers. MAX 3 standard luggage.

Luxury SUV – up to 5 passengers. MAX 5 luggage. Personal carry-ons must fit between your feet.

10 to 14 passenger van – 14 pieces of luggage. Personal carry-ons must fit between your feet

If passenger is traveling with excessive luggage or oversized luggage and, as a result, we cannot accommodate all luggage into the cargo area of the vehicle, then we will call in for a second vehicle. The second vehicle will be dispatched at the earliest possible and passenger will pay a second transfer fee $ for the second vehicle, at time of pickup.

Private Van – up to 9 passengers. 12 pieces of standard size luggage.

Luxury Sedan – up to 3 passengers. MAX 3 standard luggage.

Luxury SUV – up to 5 passengers. MAX 5 luggage. Personal carry-ons must fit between your feet.

10 to 14 passenger van – 14 pieces of luggage. Personal carry-ons must fit between your feet

23 passenger mini-coach – 18 pieces of luggage.

55 passenger motor coach / Bus – 55+ bags fit in the underbelly of the coach.

Karmel Shuttle Service, Inc. Now called, Karmel Connect,  has been operating since 1996. 

Southern California Coach, Inc. was acquired, by Karmel, in 2001.

EZ Alliance Inc, Dba – EZ to Extreme Tours, was established in 2015.

Please note that we do not provide child restraint or safety seats, as there are various types designed for different age, weight, and height requirements. California law requires children under 8 to be secured in a child safety seat. Be sure to bring and install one in the vehicle. When booking, provide the exact number of passengers and reserve seats accordingly. We do not allow children, including infants, to sit on another passenger’s lap. All children under 16 must be accompanied by an adult. Further details may be found at: https://www.chp.ca.gov/Programs-Services/Programs/Child-Safety-Seats

Read more about traveling with children.

Our policy and commitment to our clients is to provide safe transportation with the utmost of courteous service.
It is our policy that clients travelling with Service Animals shall have access to the same services offered at the same price point offered to those traveling without service animals.

As such, all clients, including those with Service Animals, can elect to book:
1. Shared Van Service
2. Upgraded Private Van or SUV Service

Service Animal Policy (PDF)

No, unfortunately we do not pay out a commission. However, we offer 10% travel agent discount portal. You charge your client directly and we charge your agency the discounted rate. For information about setting up an account, please contact info@karmel.com and request to be set up on Travel Agent Account.

Yes, for all local hotels, we will offer 5% commission, payable directly to the hotel. We can set up your hotel with custom web link. Place it on your website and provide it on your email confirmations you send out to guests who just booked a room. All reservations placed will pay 5%. Payments are sent quarterly. For information about setting up an account, please contact info@karmel.com and request to be set up on Hotel commission Account.

• 1 to 5 passenger shared ride is designed to save  money by sharing the vehicle with other passengers. Whether you have 1 person or 5 people in your party, the rate is the same and ride “may” be shared with others going to or from the Anaheim Disneyland resort area.
• Private Van p to 9 passengers is private to your party only. Whether you have 1 person or up to 9 people, the vehicle is not shared with others
• Private Luxury Sedan, Luxury SUV, Limousines, and Bus charters.

No, we are a reservation service only. We are committed to getting our passengers to their final destination in the most time effective manner. Should the van be required to loop the airport it will be due to traffic congestion or we missed passenger curbside pick-up the first time around. We do not loop the airport looking to fill the van.

3 hours before departure for domestic flights & 4 hours before departure for international flights. Distance to the airport will have a variable on our computer generated pick-up times.

Yes, we are in full compliance with all state regulations for licensing & insurance.

Clients may pay by credit card. Agencies may pay using a credit card or by direct billing. In order to be billed, a credit application must be approved and on file.

We service all of Southern California. LAX – Los Angeles International airport, SNA – Orange County Airport, LGB – Long Beach Airport.

Yes, we offer ground transportation needs from hotel to hotel, to sporting events, entertainment venues, Universal Studios, Disneyland, weddings, Concerts, Convention Shuttle Service, Employee Parking Lot Shuttle and more!